From my unique vantage point of serving both UK building societies and European banks,
 I can see that societies typically differ from banks in the way they 
approach technology. Traditionally, mutuals have been very good at 
maintaining solid and reliable systems to underpin their core business. 
But where building societies have scored less highly to date compared to
 banks, arguably, is in using technology to drive innovation.
It hasn’t always been this way: 
Nottingham was one of the first users of e-banking in the world, but it 
does seem to be the general rule of thumb that this side of the UK 
financial services market has been slow to use technology as 
aggressively as their banking counterparts. The opportunity for 
societies over the months ahead is to redress that balance – not so much
 by following where banks have gone before them, but in delivering the 
most appropriate experiences for their own customers both retail and 
intermediary, so that everyone continues to deliver growth.